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Easier to set up & maintain
You can have your telephony system up and running in less than an hour if implemented via cloud telephony whereas it can take up to days to set up a traditional business phone system. Exotel takes care of the hardware and software involved, freeing up time for you to focus on your core business activities.
Integration with CRM/ help desk software
Empower your teams by integrating cloud telephony with your favourite CRM or help desk tool. This makes things convenient by enabling your agents to make and receive calls contextually, from within the dashboard.
Make changes/ additions instantly
Cloud telephony gives you more control and flexibility over your business telephony system. With Exotel, you can add/remove agents on the go whereas it requires a lot more time and effort in doing the same in a traditional setup.
Enable your employees to work remotely
Moving to the cloud means that your employees can make and receive calls from anywhere, anytime. This results in an increase in call-pickup rates and overall productivity.
Gain more visibility & insights
Exotel empowers you with data, and allows you to have a bird’s-eye view over your department’s operations. Our detailed reports give you the insights required to improve processes and increase productivity, while allowing you to accurately track each and every KPI for all your agents.
Better scalability
Exotel grows with you and scales seamlessly to accomodate all of your business needs, in a pay-as-you-go model. This is a far cry from all the time, effort and costs involved in scaling an on-prem telephony system.
